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Director of Passport and Auxiliary Programs

Director of Passport and Auxiliary Programs

School: St. Benedict's Episcopal School
Available Position: Non-teaching Staff
Description:

OVERVIEW OF THE POSITION:

The Director of Passport and Auxiliary Programs plans, implements, markets, and supervises all aspects of the Passport Programs, from personnel and programming to logistics and finances. Passport programs include Before and After School Care, Lunchroom Supervision, School Year Clubs, Summer Camps, and other programs that may be developed in the future. The Director must have the vision to develop the program structurally while implementing the details and tactics to run it efficiently and smoothly. While working on structure there is much interaction with parents, students, faculty and their own staff so must be customer service driven as well. The Director works closely with the COO, finance, marketing, and leadership to ensure all aspects of the programs are running smoothly and achieving targeted goals. Reports to the COO.

RESPONSIBILITIES:

DAILY OPERATIONS OF PASSPORT PROGRAMS
• Works closely with School Administration and Faculty to ensure a smooth transition between the school day and the Passport afterschool program
• Develops procedures that are organized, easy to follow, and effective in ensuring the safety of students at all times both while in transition and in one location
• Accurate check in/check out and accountability for all students while in Passport, and while leaving and returning to Passport, such as for tutoring or to attend a club
• Ensures student/teacher ratios are maintained at all times with proper staffing
• All operations and administrative matters are conducted in a timely and efficient manner
• Provides high interest and engaging programming for all students, preschool – 8th grade, while also integrating the needs of the St. B’s community (parents, teachers and staff)
• Remains knowledgeable on all aspects of the Passport programs
• Ongoing analytics of the program identifying ways in which to build and strengthen the program where needed; works closely with COO on any suggested changes for efficiency
• Oversees all marketing efforts of promoting Passport to increase revenue and provide a valuable service to our St. B’s community; works closely with leadership to ensure marketing efforts match the school communication philosophies
• Plans for the staffing needs and is responsible for recruiting, hiring, evaluating, training, supervising, retaining, and terminating of all staff; works closely with Human Resources
• Leads ongoing staff development, training and team building to align with mission and culture of the school
• Supports and helps Passport staff with disciplinary matters ensuring that proper behavior plans are implemented and followed according to the school’s culture and guidelines
• Communicates and meets with parents concerning financial, student and programming topics via email, phone and in person and in a timely manner
• Consistently provides the highest level of customer service in a positive and professional manner to our families, faculty, staff and leadership, and community by being the spokesperson for the Passport Programs
• Works closely with finance in reconciliations of registrations and payments, ensuring billing matters are handled in a timely manner, inputting feedback in building Passport budget, and maintaining costs and revenues against the budget

AUXILIARY SCHOOL YEAR CLUBS AND SUMMER CAMP PROGRAMS
• Manages the operations to drive enrollment, expand and streamline course offerings and attain profitability targets
• Enriches the programs by securing relationships with new vendors, as necessary
• Creates and maintains all timelines and logistics of the programs so that each step is rolled out in an efficient and thorough manner; creates, coordinates and maintains the summer schedule
• Manages the registration process to ensure accurate information is captured
• Works closely with vendors ensuring all proper documentation is obtained for compliance, such as background checks, Safeguarding, insurance and agreements; ensures vendors receive all information necessary to run a successful program
• Serves as a representative of the summer programs at local events and festivals
• Works closely with the Communications team to create a detailed marketing plan to ensure all audiences are reached
• Develops evaluation tools to determine effectiveness of all offerings in order to assess future program needs
• Benchmarks with other comparable programs to ensure our pricing is within market and yet still affordable for our families and community

QUALIFICATIONS:
• Minimum of 5 years of experience in a similar leadership role, working with students, ideally in an independent school, around program development and management
• Bachelor’s degree from an accredited college is required
• Excellent listening, interpersonal, written, and oral communication skills with a professional and empathetic approach
• Ability to work with individuals from diverse backgrounds
• Strong customer service skills
• High-energy and enthusiastic about working in an academic atmosphere
• Exceptional organizational skills and planning abilities
• Both a strategic thinker and able to identify and implement the necessary tactics
• Able to work both independently and collaboratively
• Solid understanding of operational and project management principles.
• Logical and efficient, with keen attention to detail, able to consistently meet deadlines.
• Must be comfortable working in a fast-paced entrepreneurial, multi-tasking environment with general direction and the ability to work out appropriate details
• Creative problem-solving skills
• Proficiency with Windows and Microsoft Office; software savvy, ability to learn new software programs
• Other duties as assigned


Contact name: Polly Wallace
Contact email address: careers@stbs.org


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