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Technology Coordinator/Desktop Support

Technology Coordinator/Desktop Support

School: Notre Dame Academy
Available Position: Administrator
Description:

Notre Dame Academy
Technology Coordinator/Desktop Support
Notre Dame Academy is a Marist Catholic and International Baccalaureate World School serving students in grade pre-k through high school and located in Duluth, Georgia.
The role of the Technology Coordinator/Desktop Support is to support faculty, staff and students across two campuses by monitoring, maintaining and improving network hardware, server resources, systems and key processes as a member of the Technology team. Reports to Director of Technology. This is a full-time 12 month position.
Responsibilities include but are not limited to:
-Able to use multiple problem-solving techniques such as, root-cause analysis, brainstorming and prioritization
-Develop technology solutions by researching and recommending available programs and equipment
-Assist with establishing standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard informational resources
-Assist Director of Technology and act as the technical resource for third party vendors when required
-Assist in maintaining and developing directory services and automation of enterprise systems
-Assist with writing training, process and ticket documentation (procedures) and train end-users
-Maintain practical and strategic oversight of a variety of database products, such as PowerSchool; provide on-the-ground coordination of school-wide data team, consisting of representatives from Registrar’s Office, Business Office, Advancement Office and Admissions Office
-Follow-up with the IT resources regarding escalated Service Desk tickets and means of resolution
-Perform other duties as assigned

Technical Responsibilities:
-Manage all technology resources on two campuses including: trouble shoot and repair, network switches (Meraki), routers (Meraki), access points, servers, VMare, storage, print servers, printers & copiers, VPN, Cloud Services, firewalls (iBoss), phone systems (NEC), apple laptops, desktops and iPads
-Knowledge of Firewalls including VPN installation, configuration and troubleshooting
-Manage all classroom technology; troubleshoot and repair Epson projectors, smart boards, speakers, document cameras and other classroom technology
-Routine firewall & security reviews, internal and external scans and security audits of all infrastructure systems
-Installation and troubleshooting of desktop/laptop client applications including: Google G-Suite, MS Office 365, Apple and iLife for faculty, staff and student devices
-Manage Apple MacBooks, iMacs, iPads, create, change and manage user accounts
-Manage JAMF Pro and infrastructure including maintenance, updates, compose, build, deploy and support OS and OS software images, maintain self service
-Manage performance of all network systems and devices, performs upgrades for servers and network devices, maintains inventory
-Uses ITIL V3 best practices
Qualifications:
The ideal candidate will have:
-4 year degree in Computer Science, Computer Engineering or equivalent work experience
-3 or more years of strong networking experience with routers, security appliances and layer 2 and 3 switches; scripting and database management experience
-3 or more years of experience with servers and server hardware
-Experience with mobile device management, firewalls, JAMF Pro and iBoss a plus
-Experience teaching technology classes a plus

To Apply: Submit cover letter, resume, references and salary requirements to: Debi Doverspike, Human Resources Manager at employment@ndacademy.org. For more information go to: www.ndacademy.org/our-story/employment.
Position Posting Date: 10/31/2019


Contact name: Debi Doverspike
Contact email address: employment@ndacademy.org


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